- Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page
- Return will be processed only if:
- It is determined that the product was not damaged while in your possession
- The product is not different from what was shipped to you
- The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
- Products marked as “non-returnable” on the product detail page cannot be returned.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 2 days from the delivery of the product.
Shop by Brand | Return Policy |
|---|---|
HEINE GERMANY | This item is eligible for free replacement, within 2 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
SONOMED USA | Non-refundable |
VOLK USA | Non-returnable This item is non-returnable as it is made of Glass |
OCULAR USA | Non-returnable This item is non-returnable as it is made of Glass |
RIESTER GERMANY | This item is eligible for free replacement, within 2 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
STURDY TAIWAN | This item is eligible for free replacement, within 2 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
MEDIZS KOREA | This item is eligible for free replacement, within 2 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
AUROLAB INDIA | Non-refundable |
MODERN SURGICAL EYE INSTRUMENTS | Non-refundable |
MODERN SURGICAL REFRACTION AIDS | This item is eligible for free replacement, within 2 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
MODERN SURGICAL EQUIPMENTS | This item is eligible for free replacement, within 2 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
MODERN SURGICAL HOSPITAL FURNITURE & O.T. EQUIPMENT | This item is eligible for free replacement, within 2 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
MODERN SURGICAL PAEDIATRIC OPHTHALMOLOGY | This item is eligible for free replacement, within 2 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
MODERN SURGICAL RETINAL SURGERY | This item is eligible for free replacement, within 2 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
MODERN SURGICAL STREILIZATION EQUIPMENTS | This item is eligible for free replacement, within 2 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
MISCLLENIOUS | Non Refundable |
SPARES | Non Refundable |
